Terms & Conditions

These Terms & Conditions ("Terms") are an agreement between Jido Services ("Jido", "we", "us") and the organization that signs up for Jido People ("Customer"), and every person who uses the platform through a Customer's account ("User").

By creating an account, signing in or using Jido People, you agree to these Terms and to our Privacy Policy. If you are accepting on behalf of a company, you confirm you are authorized to bind it. If you do not agree, do not use the service.

Jido People is a cloud platform for HR management, including employee records, organization structure, attendance and geo-attendance, leave, timesheets, payroll and statutory compliance, tax, hiring, onboarding, performance, help desk, chat and meetings, analytics and AI assistants. Available features depend on the Customer's plan. We may improve, change or retire features over time; we will not materially reduce the core service during a paid subscription term without notice.

• A Customer account is created by an authorized representative, who verifies their email address and becomes the company administrator.
• Administrators create logins for employees and assign roles and permissions. The Customer is responsible for who it gives access to and what they can see.
• Users must be at least 18 years old and provide accurate information.
• Keep your password confidential, change temporary passwords after first sign-in, and tell us promptly at services@jido.co.in if you suspect unauthorized access. You are responsible for activity under your account.

As the owner of its workforce data, the Customer is responsible for:

• Having a lawful basis to collect and process employee data in Jido People, including giving notices and obtaining consents required by the Digital Personal Data Protection Act, 2023 and other laws.
• The accuracy of data it enters or imports, including salaries, bank details and statutory IDs.
• Informing employees before enabling location-based attendance, and using it only for legitimate work purposes.
• Responding to employee requests about their data, with our reasonable help.
• Its own compliance with employment, labour, payroll and tax laws.

• Paid plans are billed in advance in Indian Rupees through our payment partner, Razorpay. Prices are exclusive of GST and other applicable taxes unless stated otherwise.
• A free trial may be offered. When a trial or subscription ends without payment, access to most of the platform is paused and only billing pages remain available until the subscription is renewed. Your data is not deleted while access is paused.
• We will remind administrators before a subscription expires.
• Fees are non-refundable except where required by law or expressly agreed in writing. Plan changes take effect from the next billing period unless we agree otherwise.
• We may change prices for future billing periods with at least 30 days' notice.

You must not:

• Use the platform for anything unlawful, fraudulent or discriminatory.
• Upload malware or content you have no right to share, or that is abusive or infringing.
• Try to access another company's data, bypass permissions or security, or probe, scan or test the platform's vulnerabilities without our written permission.
• Overload the service, or scrape or copy it by automated means except through features we provide.
• Resell, sublicense or reverse engineer the platform, or use it to build a competing product.
• Send spam through announcements, chat or email features.

The Customer owns all data it and its Users put into Jido People ("Customer Data"). The Customer gives us a limited right to host, process and display Customer Data only to provide, secure and support the service, as described in our Privacy Policy.

We do not sell Customer Data. During the subscription, and for a reasonable period after it ends, the Customer can ask us at services@jido.co.in for a copy of its data. After the account is closed, we delete Customer Data within a reasonable period, except where the law requires us to keep it.

AI assistants help you find information, draft content and carry out actions you ask for. Their output can be inaccurate or incomplete and is not legal, tax, financial or HR-compliance advice. Review AI output, and confirm any action it proposes — such as creating or changing a record — before relying on it. You are responsible for decisions made using AI output.

Jido People calculates salaries, PF, ESIC, TDS, professional tax, LWF and related figures from the data and settings you provide, and helps prepare documents such as payslips and Form 16. Statutory rules change and depend on your circumstances. The Customer must review results before paying salaries or filing returns, and remains responsible for its statutory obligations and filings.

Some features rely on third-party services such as payment processing, email delivery, file storage, audio/video calls and AI models. Their availability is partly outside our control, and your use of them may also be subject to their terms. We are not responsible for third-party services we do not control.

Jido People, including its software, design, logos and content (other than Customer Data), belongs to Jido and its licensors. We grant the Customer a non-exclusive, non-transferable right to use the platform during its subscription, for its internal business purposes. If you send us feedback or suggestions, we may use them without obligation to you.

Each party will protect the other's confidential information with at least reasonable care, use it only for the purposes of this agreement, and not disclose it except to people who need to know it or where the law requires.

We work to keep Jido People available and secure, but it may occasionally be interrupted for maintenance, upgrades or reasons beyond our control. Support is available at services@jido.co.in.

• The Customer may stop using the service at any time; paid fees are not refunded for the unused term.
• We may suspend or terminate access if these Terms are materially breached, fees remain unpaid, or use of the service creates a security or legal risk. Where reasonable, we will give notice and a chance to fix the problem first.
• Sections that by their nature should survive termination — including data, confidentiality, disclaimers, limitation of liability, indemnity and governing law — will survive.

Except as expressly stated in these Terms, Jido People is provided "as is" and "as available". To the extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement, and we do not warrant that the service will be error-free or uninterrupted.

To the extent permitted by law, Jido is not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability arising out of or relating to the service is limited to the fees the Customer paid us in the 12 months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.

The Customer will defend and indemnify Jido against third-party claims arising from Customer Data, the Customer's breach of these Terms, or its violation of law — including employment, data-protection and tax law — except to the extent caused by Jido.

These Terms are governed by the laws of India. The parties will first try to resolve any dispute in good faith. If it is not resolved within 30 days, the courts at Bardhaman, West Bengal will have exclusive jurisdiction.

We may update these Terms from time to time. We will update the "Last updated" date and notify administrators of material changes in advance by email or in the app. Continuing to use Jido People after changes take effect means you accept them.

Jido Services, Bardhaman, West Bengal 713101, India. Email: services@jido.co.in.